Symphony Health Solutions is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.
At Symphony Health Solutions we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:
Connect with Symphony! Collaborate with Customers! Differentiate Yourself!
The Senior Customer Operations Analyst leads independent complex data analysis, preparing comprehensive reports and presentations of data analysis findings for internal clients and/or data suppliers per established service level agreements. Job functions include understanding of data inputs to dimension, executing programs, assessing data accuracy, drawing research conclusions, and formatting and presenting output. This person is an expert in recommending procedural changes or lead the onboarding of new data assets/providers as required, participating in their implementation from start to finish. Furthermore, they will support new client implementations and ad hocs to support revenue needs.
Essential Duties and Responsibilities:
Learn the Healthcare Analytics-specific systems and product base
Lead the collection of requirements specific to project specifications
Performs data analysis and quality control within established service-level agreements
Finalizes and delivers the results of assigned projects to clients and/or data vendors
Contributes to organizational success by sharing subject matter expertise
Represents Symphony Health Solutions (SHS) to clients, vendors and data suppliers
Required Experience / Knowledge and Tools
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Symphony Health Solutions is an Equal Opportunity Employer.