Symphony Health Solutions, a wholly owned subsidiary of PRA Health Sciences, is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.
At Symphony Health Solutions, we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:
Connect with Symphony! Collaborate with Customers! Differentiate Yourself!
The Sr. Customer Operations Specialist is responsible for supporting products, tools, and applications used by internal and external clients. The Sr. Customer Operations Specialist will work closely with SHS, Product Management, Health Data Services, IT Development and Commercial Services to implement and support syndicated and custom solutions.
As a subject matter expert, the Sr. Customer Operations Specialist leads the investigation, supports the defined solution and communication of issues or events.
Sr. Customer Operations Specialist will participate in the product development lifecycle, collaborate with individuals across the organization from points of product concept, development, user acceptance testing, and deployment and roll out(s) to internal and external customers.
Sr. Customer Operations Specialist will support the sales and client onboarding process including providing guidance and recommendations for best practices across all practice areas (prescriber, patient and payer). Responsibilities include gathering and documenting business requirements as well as ensuring that documented requirements are met.
The Sr. Customer Operations Specialist performs complex data analysis, draws research conclusions, and prepares comprehensive reports of data analysis findings. Recommend procedural changes and participate in implementation. This person is an expert in researching, resolving and documenting client inquiries. Technical skill is required as this position is a mix of business and technical skills.
Our environment encourages personal accountability and builds the confidence of others by highlighting their strengths and achievements.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Symphony Health Solutions is an Equal Opportunity Employer.