Symphony Health Solutions, a wholly owned subsidiary of PRA Health Sciences, is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.
At Symphony Health Solutions, we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:
Connect with Symphony! Collaborate with Customers! Differentiate Yourself!
The Account Management Executive (AME) is the critical link between internal service teams and business partnerships with customers. The AME is the driver of the high service standards that ensure customer retention and satisfaction, with the added opportunity to sell additional services to assigned customers. Working in a fast-paced and dynamic environment, the AME will routinely interact with every other department as well as with customers, third party vendors on behalf of customers, consultants, and other involved parties to the business relationship. AME activities include learning and staying informed on the complex and comprehensive Source Healthcare Analytics product line; participating in the sales process for Source Healthcare Analytics (SHA) products to meet or exceed sales goals; driving the planning phase or supporting the Practice Consultant/Lead with large assigned new implementations; driving the build, testing, and implementation phases or supporting the Practice Consultant/Lead with large assigned new implementations; ensuring smooth transition to the support phase and providing ongoing customer support for assigned customers; providing exceptional customer service that maintains or increases current customer satisfaction levels; and representing SHA within the industry and territory. This position will support clients based in the Greater Chicago area. The AME will work remotely as well as client locations.
Essential Duties and Responsibilities:
Learns full line of Source Healthcare Analytics products aligned to the service function, with expert level knowledge of products in practice area, including features, benefits, pricing, intended use, value proposition and competitive position in order to effectively serve clients by engaging in self-directed learning; studying information provided by product management and marketing in timely manner; attending and engaging fully in SHA University training conducted for clients whenever possible; researching and learning how the products fit into customer processes and contribute to their business performance; reviewing competitor information to be able to compare and contrast with SHA products; and developing awareness and basic knowledge of other SHA products within separate divisions that may contribute to selling success.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Symphony Health Solutions is an Equal Opportunity Employer.