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Engagement Manager - Commercial Effectiveness

Engagement Manager - Commercial Effectiveness

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# of Openings 
Job Locations 
US-NY-New York
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Symphony Health Solutions, a wholly owned subsidiary of PRA Health Sciences, is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets.


At Symphony Health Solutions, we pride ourselves on being Collaborative and customer centric. We do this by focusing on five key values:

  • Love the Customer by consistently exceeding expectations
  • Focus on Brilliant Execution by being detailed and accountable
  • Leapfrog the Competition by Differentiating ourselves and providing innovative solutions
  • Build a High-Performance Culture that does not accept mediocrity
  • Make it Fun by Connecting as one passionate high-energy team.

Connect with Symphony! Collaborate with Customers! Differentiate Yourself! 



The SHS Commercial Effectiveness Consulting practice works with pharmaceutical and biotechnology clients to address a wide range of business issues including market analyses, strategy development and business planning. Projects include: portfolio/franchise/brand strategy, new product planning, pricing and reimbursement strategies; life cycle management; resource allocation and promotional effectiveness.


Your typical career path starts by joining us as an Engagement Manager, where you work on designing, delivering and managing ground-breaking consulting projects in the global life sciences space. In your role, you will work in small teams of analysts for medium-sized consulting engagements or components of larger, more complex assignments. No matter what your role, you will work on a range of strategic issues for pharmaceutical and biotech clients, building a solid foundation for your career. And, you will continue to enhance your knowledge and leadership skills while developing your industry expertise. Because SHS is committed to career development, our consultants are expected to contribute to the evolution of the firm. As team members advance in their career, they may choose to specialize in a particular therapeutic area, practice area and/or client relationship.


Essential Duties and Responsibilities:

  • The Engagement Manager is responsible for all client interfaces within the assigned account(s).  S/he manages relationships with operational client personnel and is the owner of the entire engagement cycle. S/he will demonstrate excellent executive poise, presence and relevance to executive leadership, up to the levels of CEO, CxO, at the world’s premier Pharmaceutical and Healthcare companies.  
  • S/he will have a good understanding of strategy and consulting best practices.  S/he will be responsible for engagement, delivery quality and customer satisfaction by structuring and managing engagement from inception to completion.  Engagement Mangers lead team meetings and guide, manage, and coach Consultants and Senior Consultants, providing constructive feedback on their project participation and overall career development.
  • The primary focus is on solving strategic and tactical sales & marketing issues across life sciences, bio-technology and healthcare industries.  This includes familiarity with leveraging Payers, Provider and Patient data as applied to one or more aspects of Commercial Effectiveness including Sales Force Optimization, Marketing Effectiveness, Managed Care or Patient Centric Analytics. Knowledge of advanced analytics and market research and ability to blend consulting, analytics, and technology to help healthcare and pharma companies improve the ROI of their sales and marketing.
  • S/he will be working in a highly collaborative and entriponorial environment with other internal business units and using Symphony Health Solutions proprietary data and methodologies for custom analytics and as needed. Key areas of internal interface include: Technology, Business Development, Client Solutions Teams and other Practice areas.

Detailed Duties:

Responsibilities are broadly defined and are expected to increase as quickly as aptitude is demonstrated. This is a highly challenging position that draws heavily upon all of the analytical, creative, and interpersonal skills essential to strategy consulting. Engagement Mangers serve lead project teams that deliver high-quality marketing and sales strategy projects to clients. In particular, Engagement Mangers possess qualitative research and unstructured problem solving skills and/or advanced quantitative analytics skills. The ability to assume complete ownership of significant projects while at the same time being a part of and leading a close knit team is essential. Engagement Mangers will be working on or leading multiple projects simultaneously. Our Engagement Mangers must organize their own tasks and schedules in carrying out substantial business analyses and delivering high quality, client-ready work.  As our clients are often large, complex systems, these consultants must demonstrate considerable poise and business maturity to perform effectively and add value in the client environment.  As an Engagement Manager, S/he will also be responsible for deriving insights from the analyses of complex data sets and development of a compelling and persuasive storyline and strategic recommendations for senior management. S/he will be responsible for client presentations and post-delivery follows up to ensure client satisfaction.

  • Client Management:
    • Work at all levels and across all client functions
    • Contribute to new business development and strengthening of client base
    • Manage presentations and proposal preparation process
    • Relationship management with clients purchasing large and recurring services
  • Consulting and Innovation
    • Demonstrate a high level of ability to think strategically and lead initiatives to increase awareness and build credibility
    • Strong analytical skills to strategically address the full range of client issues towards commercial and marketing effectiveness.
  • Project Management:
    • Manage multiple consulting projects of varying complexity
    • Ensure on-time and on-budget delivery for clients
    • Effective leadership skills to select, manage and motivate teams in a matrix organization
    • Passion for service delivery and ability to interface effectively with employees and customers of all levels.
  • Operational:
    • Establish processes to support timely and delivery operational excellence
    • Validating scope, conduct project kickoff and satisfaction discussions with stakeholders
    • Review client deliverables to ensure they meet all client acceptance criteria,
    • Support the development of client proposals
  • Organization:
    • Lead, mentor and “grow” the individuals within the Consulting Analytics team
    • Develop strong, positive cross organization relationships with internal groups and ensure collaboration with all functions in the organization



  • MBA or other healthcare-related graduate degree preferred
  • Qualified candidates must have six or more years of life science consulting experience or eight or more years of relevant industry experience, preferably in some internal consulting, market research, and/or business development capacities
  • Candidates should be excellent project managers, strong team players, take initiative, and think strategically and creatively
  • Strong understand on secondary data sets and analytics
  • Strong knowledge of and application of pharmaceutical research resources
  • Understanding of market/financial analysis in context of life sciences business needs
  • Well-developed communication skills, including presentations, report writing and meeting facilitation
  • Strong capability in managing projects and juggling priorities in time sensitive, high paced environment
  • Ability to travel up to 20%


The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all duties and responsibilities and requirements. Symphony Health Solutions is an Equal Opportunity Employer.


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